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@Uwe_007
Meine Aussage basiert direkt auf der BBVA App :)
Einfach im Menü unter ‚Aktionen‘ auf ‚BBVA Cashback‘ klicken und dann auf ‚Mehr Informationen‘.
LG
Thomas
@ Jörg
Du schreibst:
"@JDFF freu Dich doch, dass das Geld früher auf Deinem Konto ist, als vom Kundenservice angekündigt ;-)). Vielleicht habe einfach ein paar fleißige Helfer die Aufgabe schneller gelöst als geplant?
Peinlich wäre es aus meiner (!) Sicht nur, wenn man uns den 2.8. zusagt hätte, die Zinsen aber erst am 4. oder 5.8. ausbezahlt worden wären.
Die BBVA ist komplett neu in Deutschland. Und mir war klar, dass der Roll-out nicht reibungslos funktionieren wird."
Deinen Worten möchte ich mich ganz und gar anschließen!
Peinlich finde ich es überhaupt nicht, ganz im Gegenteil - sehr positiv empfinde ich es, dass sie es schneller geschafft haben!
Liebe Samstagsgrüße
Sonnenschein
@JDFF freu Dich doch, dass das Geld früher auf Deinem Konto ist, als vom Kundenservice angekündigt ;-)). Vielleicht habe einfach ein paar fleißige Helfer die Aufgabe schneller gelöst als geplant?
Peinlich wäre es aus meiner (!) Sicht nur, wenn man uns den 2.8. zusagt hätte, die Zinsen aber erst am 4. oder 5.8. ausbezahlt worden wären.
Die BBVA ist komplett neu in Deutschland. Und mir war klar, dass der Roll-out nicht reibungslos funktionieren wird.
@ Thomas Nach deiner Theorie hätte ich heute Cashback bekommen müssen, war aber nicht der Fall (sofern es nicht bei der Zinszahlung dabei war) oder es daran liegt, dass heute kein "Bankarbeitstag" ist. Aber der Zyklus hat wohl wieder neu angefangen, da für einen Umsatz von gestern wieder 3 % CB im Summenzähler dafür ausgewiesen wird.
Habe auch gerade meine Zinsen eingesehen und abgeschöpft, da die Maxi-Summe drauf liegt. Aber die dazugehörige SMS zur Freischaltung musste ich einmal mehr anfordern,weil sie einfach bei mir im vorgeschriebenen Zeitfenster nicht ankam. Peinlich ist lediglich,wenn der Kundenservice kontaktiert wird,und sie sagen,dass die Zinsen am 4. oder 5. eines jeden Monats gutgeschrieben werden, dass das nicht stimmt…jedenfalls diesen Monat nicht…
Der Zeitraum für das Cashback richtet sich nicht nach dem Kalendermonat, sondern beginnt mit dem Datum der ersten Kartenzahlung.
Wenn du das Cashback zum Beispiel am 05.07. aktiviert hast, erhältst du die Gutschrift am 05.08. und in den folgenden Monaten immer am 05.
LG
Thomas
Guten Morgen in die Zinserwartungsgruppe, bei mir sind sie heute Morgen auf dem Konto,
Einzig das Cashback scheint noch nicht gutgeschrieben zu sein.
Hat doch schneller geklappt.
Hallo Cora, danke für deine Recherche beim Kundenservice. Dann brauche ich nicht mehr anrufen…