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Ich habe mit wenigen Tagen Abstand das Eröffnungsschreiben und das Passwort fürs Online-Banking erhalten - der dritte Brief mit der Super-PIN ist über eine Woche später allerdings immer noch nicht eingetroffen. Ist es normal, dass die ersten beiden Briefe recht zügig kommen und die Super-PIN länger braucht?
@Harald
Das kann gut sein. Hängt ganz davon ab ob ein Wochenende dazwischen liegt oder wie zügig die Postzustellung funktioniert.
In meinem Fall lag das Datum der beiden Schreiben (persönliches Passwort u. persönliche SuperPIN) 4 Tage auseinander. Postzustellung selbst war an zwei aufeinanderfolgenden Tagen. Diese ist aber in meiner Region leider immer wieder unregelmässig (Verfolgung über DHL App, "Briefankündigung").
Um ganz sicher zu gehen würde ich bei der Ikano Bank telefonisch nachfragen, sofern nicht zwischenzeitlich der ersehnte Brief bei Ihnen angekommen ist ;-).
Tel. Ikano Bank: 06122 999 252 (Montag bis Freitag von 8.00 bis 18.30 Uhr)
@Harald,
die Super-PIN, die lässt auf sich warten, das stimmt.
Du hast bereits vorher eine Kontonummer, auf die Du überweisen kannst, somit hast Du kein Zinsverlust.
Mit der Super-PIN bekommst Du nur die Möglichkeit, Zugang zu Deinem Konto zubekommen.
Da musst Du Dir als erstes Dein eigen Key und Dein eigenes Passwort festlegen, sonst kommst Du nicht weiter.
Beachte bitte das Du den Einmalcode, Super-PIN, nicht falsch eingibst, sonst musst Du Dir einen neuen Anfordern, lt. PLV kostet dieser 5,00 €, wurde bereits hier im Forum erwähnt.
Für den Zugang zum Konto benötigt man die Super-PIN nicht, aber zur Einrichtung des mTAN-Verfahrens, welches für Auszahlungen benötigt wird. Momentan kann ich zwar Geld einzahlen und mich ins Online-Banking einloggen, aber ich kann kein Geld auszahlen, weil ich das mTAN-Verfahren nicht einrichten kann.
Das Eröffnungsschreiben kam am 8.2., das Passwort fürs Online-Banking kam am 9.2., die Super-PIN kam bis heute (21.2.) nicht. Man könnte den Eindruck gewinnen, dass die Ikano Bank verzögern möchte, dass Kunden Auszahlungen vornehmen. :-/
Bei dem Zinssatz, wo ich angelegt habe, 4,15 %, Zinsgarantie 6 Monate, wäre ich doof Geld abzuziehen, obwohl ich vollen Zugang mit mTAN habe. ;)
Nur eine Frage treibt sich jetzt bei mir.
Es heißt dort Zinszahlung am 31,12. des Jahres, beende ich das Geschäftsverhältnis mit der Bank bekommen mit dem Datum die Einlage + Zinsen ausbezahlt oder nur die Einlage auf die Zinsen muss ich bis zum 31.12. warten
Keine Ahnung, von welcher Bank du redest, aber bei der Ikano gab es nie 4,15 % für 6 Monate: https://ikanobank.de/-/media/germany/ikanobank-de/dokumente/flekshortentagesgeld/zinsentwicklung_ib1dp_20230630.pdf
Ikano hat 4,21% für 6 Monate. Kann man jetztaber nicht mehr abschliessen. Testeinzahlung und Testauszahlung hat geklappt, wenn auch nicht so schnell wie bei anderen Banken. Super Pin kam einen Tag nach der ersten Pin.