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Das monatliche Limit bei Echtzeitüberweisungen beträgt zumindest bei einem Teil der Girokontokunden nur 3 Tsd. Euro statt der auf der BBVA-Webseite kommunizierten 15 Tsd.
Ich kann zumindest seit einer Woche keine EZÜ mehr durchführen, obwohl ich bisher erst ca. 3 Tsd. per EZÜ in diesem Monat abgebucht habe. Auf Trustpilot haben mind. zwei Personen das gleiche Problem geschildert. Eine Anfrage meinerseits aus dem Online-Banking-Bereich von vor fünf Tagen ist bis heute unbeantwortet geblieben. Mal sehen, ob die auf eine entsprechende E-Mail von mir von heute Vormittag noch reagieren. Auf Telefonanfrage habe ich keine Lust, da man z.T. 30 Minuten in der Warteschleife hängen soll.
Wenn bei EZÜ das Monatslimit nicht stimmt, fürchte ich, dass auch die 70 Tsd. als Monatslimit bei SEPA nicht ganz hinkommen, zumindest bei einem Teil der BBVA-Kunden.
@ ak
Du schreibst:
"Andere Banken regeln das in Echtzeit über die App. Hier braucht man Glück – und viel Geduld."
Oh ja, auch ich habe verschiedene Banken, bei denen ich selbst innerhalb weniger Sekunden mein Überweisungslimit erhöhen und wieder senken kann.
Es ist so angenehm, unkompliziert, zuverlässig und vor allen Dingen bestimme ich über mein eigenes Geld und nicht die Bank!
Zumal ich persönlich ein Überweisungslimit von 10.000 Euro als niedrig ansehe.
Wenn ich das nächste Mal mein Limit erhöhen möchte, werde ich es telefonisch versuchen - vielleicht funktioniert es dann schneller als über die App.
Die Bank wirbt für ihre fortschrittliche Besonderheit einer Debitkarte ohne Nummer usw. auf der physischen Karte.
In jedem Fall empfinde ich diese Überweisungslimit bei Überweisungen als sehr nachteilig und wenig fortschrittlich!
Gute Nacht
Sonnenschein
@ ak
Zitat von Dir:
"Transparenz? Planbarkeit? Nicht vorhanden.
Man beantragt etwas so Wichtiges wie eine Limit-Erhöhung und bekommt gefühlt per Zufallsgenerator eine Antwort.
Andere Banken regeln das in Echtzeit über die App. Hier braucht man Glück – und viel Geduld."
Oh ja, das sehe ich genauso.
Auf Deine Frage zur Erhöhung des Überweisungslimits:
Bei mir war es so, dass ich die Erhöhung des Überweisungslimit über die App beantragt hatte. Nach 2 Tagen bekam ich die Nachricht, dass das Limit auf meine gewünschten 50.000 Euro pro Tag erhöht wurde und 5 Tage gültig ist.
Liebe Abendgrüße
Sonnenschein
Verlässlichkeit sieht anders aus.
Ich brauchte das Geld am Montag – die Limit-Erhöhung kam am Donnerstag. Für ganze zwei Tage. Sehr hilfreich.
Offizielle Regeln? Fehlanzeige. Der eine sagt „3 Tage vorher“, der nächste „mindestens 5“, dann gilt die Erhöhung mal für 2 Tage, mal für 5. Scheint wohl davon abzuhängen, welchen Service-Orakel man gerade erwischt.
Transparenz? Planbarkeit? Nicht vorhanden.
Man beantragt etwas so Wichtiges wie eine Limit-Erhöhung und bekommt gefühlt per Zufallsgenerator eine Antwort.
Andere Banken regeln das in Echtzeit über die App. Hier braucht man Glück – und viel Geduld.
Hat irgendjemand eine offizielle Übersicht zu Fristen und Regeln gefunden – oder bleibt’s beim Rätselraten?
@ak
Die Erhöhung des Tageslimits kannst Du in der App selbst beantragen.
Habe es in der vergangenen Woche selbst beantragt und dabei auch die Höhe bestimmt.
Du musst dazu die in der Apo erforderlichen Schritte befolgen (Foto des Personalausweises Vorderseite und Rückseite und eine Selfie mit demPersonalausweis in der Hand) und über die App einsenden.
Die Bearbeitung meines Antrags hat 2 Tage gedauert, dann war das Tageslimit für 5 Tage auf mein bestimmtes Limit erhöht.
Finde es ein wenig umständlich und 2 Tage Bearbeitungszeit sind, wenn das Geld benötigt wird, auch recht lang und unglücklich.
Bei anderen Banken lässt sich das Limit selbständig mit sofortiger Wirkung über die App beliebig erhöhen und erniedrigen. Auch eine dauerhafte selbstgewählte Erhöhung ist dort möglich.
Du kannst, wenn es ganz dringend ist auch den Kundenservice telefonisch kontaktieren.
Liebe Grüße
Sonnenschein