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Ich befürchte, das musst du auf Basis deiner eigenen Präferenzen und der hier gemachten Angaben im Forum und im Testbericht selber entscheiden :-(
Nach nunmehr 3 verbrannten E-Mailadressen und 5 Stunden Arbeit ist das Fazit: Diese Anlage kannst du dir sparen.
Es ist nicht möglich ein Konto zu erstellen. Irgendwo lauert immer ein unüberwindlicher, technischer Fehler. Die App ist so fehlerhaft, man staunt, dass die sich mit so etwas auf den Markt trauen. Eine Werbung für`s Unternehmen ist das nicht.
Das Callcenter glänzt mit Anwesenheit, sobald man die standartmäßig angesagten 6 Minuten Wartezeit, die dann doch 30 Minuten sind, überwunden hat. Helfen kann man aber nicht. auf den Rückruf vom technischen support warte ich heute noch. (Tag 6 nach Anruf)
Fazit: Eine Geldanlage. die man sich sparen kann - au contraire, sie kostet - das Wertvollste was wir besitzen: Unsere Lebenszeit.
Also ich kann nur für die IPhone-App sprechen. Die verrichtet fehlerfrei ihren Dienst. Das Anmelden war ohne jeden technischen Wackler. Das Giro- als auch das Tagesgeldkonto sind bisher immer einsehbar und fehlerfrei bedienbar gewesen. (Umbuchung, Einzahlung, Sofortüberweisung... alles geklappt)
Ich teile die Erfahrungen von @Gsälzbär nicht.
Den Support brauchte ich bisher nicht.
@ Gsälzbär
Du schreibst:
"Es ist nicht möglich ein Konto zu erstellen. Irgendwo lauert immer ein unüberwindlicher, technischer Fehler. Die App ist so fehlerhaft, man staunt, dass die sich mit so etwas auf den Markt trauen. Eine Werbung für`s Unternehmen ist das nicht.
Das Callcenter glänzt mit Anwesenheit, sobald man die standartmäßig angesagten 6 Minuten Wartezeit, die dann doch 30 Minuten sind, überwunden hat. Helfen kann man aber nicht. auf den Rückruf vom technischen support warte ich heute noch. (Tag 6 nach Anruf)"
Deine Erfahrung kann ich nicht bestätigen:
Das Eröffnungsprozedere des Kontos über die App (Android) ging blitzschnell ohne ein Problem.
Die App funktioniert bisher einwandfrei mit korrekten Anzeigen. Gelder werden sofort gebucht und erscheinen gleich in der App.
Der Kundenservice ist - in meinen Augen - sehr freundlich und hilfsbereit. An anderen Stellen habe ich bereits ausführlich darüber geschrieben.
Mehrere Male habe ich den Kundenservice kontaktiert, um eigene Fragen und Fragen des Forums zu klären. Die Wartezeiten waren unterschiedlich, von sofort bis über 40 Minuten. Jedoch erfolgt bereits nach etwa 3 Minuten Warteschleife die Möglichkeit um einen Rückruf durch die Bank.
Dieser Rückruf erfolgte bei mir um genau 9.00 Uhr (mein gewähltes Zeitfenster: zwischen 9.00 und 12.00 Uhr)!
Meine Erfahrung mit der Bank, App, Kundenservice ist - bis jetzt - ausnahmslos sehr gut!
Liebe Grüße
Sonnenschein
@Stefan Erlich: Kann man diesen lobpudelnden Beitrag bitte löschen?
Und dem Vorposter mehrfach zu unterstellen, er hätte "unter der falschen Bank gepostet" ist ja nun völlig unter der Gürtellinie.
Ich mache es erst, wenn klar ist, dass keine 7,5 Prozent vom Zins abgezogen werden. Bisher steht das nach wie vor im Raum.
@Alf Edel: Ich lösche so etwas nur ungern. Solange es nicht arg beleidigend ist, muss man so etwas auch aushalten können, zumal die Erfahrungen ja in der Tat sehr unterschiedlich zu sein scheinen. Bleibt spanennd, was andere hier noch schreiben! Und genau für diesen Austausch ist ja das Forum da.
@Sonnenschein: Alf Edel hat natürlich einen gewissen Punkt. Bleiben wir bei der sachlichen Darstellung deiner Erfahrungen und unterstellen anderen lieber nix :-)
Kann mich den positiven Aussagen von "Sonnenschein" zur BforBank bislang nur anschließen. Gestern Nachmittag in der App schnell und einfach registriert und identifiziert und heute um 10 Uhr Mail bekommen, dass das Konto startklar ist. Echtzeitüberweisungen funktionieren tadellos. Die App macht einen aufgeräumten Eindruck. Einen positiven Kontakt mit dem Kundenservice hatte ich auch schon. Für mich persönlich ein prima Folgeangebot für das ausgelaufene Wüstenrot Tagesgeld!
Bin ebenso angenehm überrascht von der Bforbank bisher.
POSITIV:
- die App macht einen sehr aufgeräumten Eindruck
- die Verzinsung ist in der aktuellen Marktphase phänomenal und die Zinsdauer akzeptabel
- zwischen Giro-Kontoeeröffnung + Identifizierung am Di Abend und der Bestätigung der Eröffnung per E-Mail lagen bei mir 14 Stunden
- SEPA-Rücküberweisung eines Betrages >500 Euro dauerte bei mir 22 Stunden
- man erhält eine E-Mail-Mitteilung, wenn eine SEPA- oder Echtzeit-Überweisung von der Bank bearbeitet wurde
NEGATIV:
- ziemlich unfangreiche Frageliste bei der Kontoeröffnung
- Kontoeröffnung und Banking nur über App möglich (sowas mach ich lieber am PC)
- Echtzeitüberweisung Postbank -> Bfor funzt meist nicht (ich muss dann als Ersatz immer den Weg Postbank->C24->Bfor gehen, das klappt problemlos)
- Kundensupport reagiert nicht auf E-Mail-Anfragen (meine E-Mail von vor drei Tagen wurde nicht beantwortet)
- 2-Wochen-Verzinsungsregel ziemlich nervig, weil man das 4%-Angebot daher praktisch nur 3,5 statt 4 Monate nutzen kann
Aber das Positive überwiegt bisher deutlich. 4,5 von 5 Sternen würde ich vergeben.