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Dieser Erfahrungsbericht zu N26 wurde uns am 05.07.2017 vom Nutzer sliN übermittelt. Er spiegelt seine/ihre Meinung und Erfahrung wider und nicht zwangsläufig die der Redaktion.
Ich nutze das N26-Konto seit ca. 9 Monaten. Ursprünglich als Zweitkonto gedacht, ist es mittlerweile mein Hauptkonto. Die Kontoeröffnung funktionierte reibungslos per Videoident innerhalb weniger Minuten. Dadurch entfiel das lästige Postident-Verfahren und spart so Zeit und Rennerei. Unterlagen sowie Karte(n) waren innerhalb einer Woche im Briefkasten, auch das ist für mich voll im Rahmen!
Die Verwaltung des Kontos ist sowohl am heimischen PC möglich, aber auch über die wirklich geniale App (Android & iOS)! Die App wird ständig aktualisiert, neue Features eingepflegt und um Funktionen erweitert. Kurzum, wirklich sehr sehr gut umgesetzt. Karten-PIN ändern, Dispo, Sperren der Karte(n), Überweisungen etc. ist alles jederzeit aus der App heraus in Echtzeit regelbar!
Die Zahlung mit der Mastercard (parallel ist auch eine Maestrocard nutzbar) funktioniert eigentlich überall problemlos, egal ob im Supermarkt, Tankstelle, Restaurant usw.
Bei der Nutzung des Kontos als Hauptkonto, mit monatlichem Gehaltseingang von min. 1.000 € sind fünf Bargeldabhebungen im Monat kostenlos. Ich persönlich habe diese fünf Mal noch nie komplett benötigt, da die Akzeptanz der Karte(n) so riesig ist, dass man fast vergisst wie Bargeld aussieht.
Es gibt nichts, das sie besser machen könnten. Im Gegenteil: Durch neue Kooperation, z. B. Durch die Kooperation mit Clark, können nun auch alle Versicherungen inkl. Laufzeiten, Kosten, Versicherungsumfang usw. eingepflegt werden.
Der Support ist sowohl per E-Mail, Telefon als auch Live-Chat super. Meine Fragen bzgl. der Ersatzkarte wurden sehr gut im Live-Chat beantwortet. Die Ersatzkarte war innerhalb weniger Tage bei mir. Den Service empfand ich als freundlich und wirklich gut erreichbar. Top!
Alles in allem ist es für mich ein wirklich fortschrittliches und modernes Girokonto, das richtig Spaß macht. Ich würde es jederzeit wieder abschließen und kann es wirklich empfehlen!