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Dieser Erfahrungsbericht zu N26 wurde uns am 23.04.2018 vom Nutzer mhaensch übermittelt. Er spiegelt seine/ihre Meinung und Erfahrung wider und nicht zwangsläufig die der Redaktion.
Im Juli 2015 habe ich bei N26 ein gebührenfreies Konto mit kostenloser Master-Debit-Karte abgeschlossen. Seither läuft alles störungsfrei. Die Eröffnung empfand ich als sehr angenehm, da ich die Verifizierung von zu Hause über mein Smartphone tätigen konnte. Beim ersten Versuch hat direkt alles geklappt und ich musste nicht zu meiner örtlichen Postfiliale gehen. In einem üblichen Zeitrahmen von etwa 2 Wochen stand mir das Konto via App (Apple iPhone iOS) zur Verfügung.
Die App von N26 nutze ich täglich zur Umsatzkontrolle. Die Browser-Version nutze ich hingegen fast gar nicht, da mir die App alles für mich wesentliche bietet. Für Überweisungen verwende ich das smsTAN-Verfahren. Zusätzlich kann ich Anlagen, Kredite und Versicherungen einsehen. Weiter steht mir eine Funktion zur Freundschaftswerbung sowie der Download meiner Kontoauszüge zur Verfügung. Die App nutze ich außerdem für Einzahlungen von maximal 100 € bei Penny, Rewe, usw. sowie zur Barcode-Generierung.
Extrem angenehm empfinde ich das ultraschnelle just-in-time-Banking, welches nach meiner Erfahrung auch im außereuropäischen Ausland (bspw. Israel) bestens funktioniert. Hierüber erhalte ich auch Push-Nachrichten und E-Mails, wenn ich etwas einkaufe oder eine Buchung bei mir eintrifft. Zudem mag ich, dass ich Zahlungen teils auch in Fremdwährungen (GBP, USD und ILS) ohne jedwede Gebühren vornehmen kann. Außerdem habe ich volle Kontrolle, da ich den Ausgleich auch über mein Konto bei der comdirect vornehmen kann. Strafzahlungen oder Gebühren musste ich bisher nicht bezahlen.
Bezüglich der Sicherheit werde ich nicht regelmäßig aufgefordert, mein Passwort zu ändern. Jedoch sind die Seiten verschlüsselt und ich werde automatisch ausgeloggt, wenn ich das Onlinebanking 30 Minuten nicht nutze.
Mit dem Service des Anbieters hatte ich bisher noch keinen Kontakt.
Vor 1,5 Jahren wechselte die Verantwortung für die Bank von Wirecard auf ein selbstständiges Bankunternehmen mit eigener Lizenz. Für mich hat sich dabei jedoch nichts geändert. Ich bin rundum zufrieden.