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Dieser Erfahrungsbericht zu Barclays wurde uns am 05.11.2018 vom Nutzer Doggie1988 übermittelt. Er spiegelt seine/ihre Meinung und Erfahrung wider und nicht zwangsläufig die der Redaktion.
Ungefähr seit 2010 bin ich Barclaycard-Kunde. Damals habe ich den Vertrag am Flughafen gemacht. Es handelt sich um eine VISA-Gold-Card, in der eine Auslandsreise-Krankenversicherung inkludiert ist.
Sofern der Jahresumsatz von 2.000 € eingehalten wird, ist die Karte beitragsfrei. Erreiche ich diesen Betrag nicht, kostet die Karte eine Jahresgebühr von 50 €! Bis jetzt habe ich es aber immer geschafft. Der Verfügungsrahmen wird nach meiner Erfahrung im Abstand von 1 bis 2 Jahren regelmäßig erhöht. Hierüber wurde ich bisher postalisch informiert. Die Bonität wird hierfür nicht erneut abgefragt.
Das Onlinebanking finde ich sehr einfach zu bedienen. Jederzeit kann ich hier den beanspruchten Verfügungsrahmen einsehen, erstellte Rechnungen abrufen und meine Umsätze prüfen. Ich nutze es ungefähr alle 2 Wochen 1 Mal. Für Transkationen steht mir das mobileTAN-Verfahren zur Verfügung.
Zudem kann ich den Tilgungssatz ändern. Die Mindestrückzahlungsrate beträgt allerdings 2 %. Neuerdings kann ich im Kreditkartenbanking auch einzelne Posten als Extra-Ratenkredit behandeln. Der erforderliche vereinbarte Betrag wird monatlich eingezogen. Ich kann aber auch einen einmaligen Einzug anordnen. Sonderzahlungen sind ebenfalls möglich.
Zum Serviceteam hatte ich bisher einen sehr netten Kontakt per Telefon. Einmal kam es dazu, dass Geld abgebucht wurde, ich jedoch keine Ware erhielt. Man schickte mir dann innerhalb von 2 Tagen ein Formular per Post und kümmerte sich darum, dass ich das Geld wieder zurückerhielt. Man ging auf meine Fragen sehr zuvorkommend ein. Müsste ich für den Service eine Note vergeben, wäre es eine 2+.
Ich habe mit der Barclaycard bislang nur positive Erfahrungen machen können und bin sehr zufrieden. Einziges Manko ist meiner Meinung nach, dass ich regelmäßig Werbung erhalte. Hierbei weisen sie immer wieder auf Kreditangebote von bis zu 12.000 € hin.