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Dieser Erfahrungsbericht zur DKB wurde uns am 06.12.2014 vom Nutzer Tagesgeldanleger übermittelt. Er spiegelt seine/ihre Meinung und Erfahrung wider und nicht zwangsläufig die der Redaktion.
Ich bin seit gut einem Jahr Kunde der DKB, zunächst allerdings nicht wegen der Verzinsung auf dem VISA-Guthabenkonto. Die Girokonto-Eigenschaften stehen hier ja nicht zur Beurteilung, wenn auch viele der Funktionen des VISA-Kontos direkt darauf beruhen. Die Kontoeröffnung findet mit Schufa-Abfrage statt (da Girokonto und VISA-Karte mit Kreditrahmen), weshalb das Konto sicher für viele als reine Geldanlage zu gutem Zinssatz nicht in Frage kommt. Wenn man ohnehin sein Girokonto dort nutzt oder nutzen möchte, ist dies natürlich kein Nachteil.
Buchungen auf und von dem VISA-Konto erfolgen per Überweisung direkt im Onlinebanking. Die VISA-Karte hat den Vorteil, dass man, sofern das Limit der Karte nicht reichen sollte, durch Guthabenaufladung das Kartenlimit erhöhen kann - ähnlich wie bei den Prepaid-Kreditkarten. Das klappt sehr gut mit der Einschränkung, dass man das Guthaben vor 14 Uhr überweisen muss, um abends in den Genuss des höheren Limits zu kommen. Die Anzeige im Onlinebanking mit dem Eingang der Aufladung ist stark zeitverzögert und es braucht mitunter Tage, bis der Geldeingang auf der VISA-Karte korrekt angezeigt wird. Die Zinsgutschrift erfolgt auf das VISA-Konto in monatlichen Intervallen und erscheint mit auf dem VISA-Kontoauszug, den man elektronisch im Briefkasten des Online-Bankings vorfindet.
Die Hotline ist meistens gut erreichbar. Lediglich in Stoßzeiten kann es sinnvoll sein, den Anruf ein paar Stunden zu verschieben. Dafür war die Hotline bei meinen Anrufen eigentlich immer recht freundlich und konnte bei meinen Problemen auch sofort helfen (Limit-Fragen, Fragen zu Autorisierungen von Online-Shops oder fehlgeschlagenen Zahlungen mit Kreditkarte). Bisher war immer alles zu meiner vollsten Zufriedenheit.
Handball-, Pferde- und Wintersportfans kommen außerdem auf ihre Kosten, da die VISA-Karte nach Registrierung auf der DKB-Webseite bei ausgewählten Veranstaltungen als Eintrittskarte genutzt werden kann - oft sogar kostenlos. Der Zinssatz ist zwar im Vergleich nicht spitze, aber die Einlagensicherung ist hervorragend, die Kreditkarte praktisch und die Bedienung des Onlinebankings nach einer Eingewöhnungszeit recht einfach. Ich jedenfalls bin sehr zufrieden.