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Dieser Erfahrungsbericht zur GEFA Bank wurde uns am 31.07.2014 vom Nutzer antoninus14 übermittelt. Er spiegelt seine/ihre Meinung und Erfahrung wider und nicht zwangsläufig die der Redaktion.
Bereits im Juli 2012 stieß ich auf das Tagesgeldkonto der GEFA Bank. Damals wurde ein Zinssatz von 2,50 % (ab 10.000 EUR) mit 6 Monaten Zinsgarantie angeboten. Der Kontoeröffnungsantrag inklusive Postident-Formular und einer umfangreichen Infomappe wurde mir per Post zugeschickt, was ich im Vergleich zu anderen Banken für etwas umständlich erachte. Nach Absenden des Antrages per Postident konnte ich das Konto nach Erhalt aller separat verschickten Zugangsdaten etwa 7 Tage später vollständig nutzen.
Der mehrmalige telefonische Kontakt zu Fragen bezüglich der Zinssätze, einer Passwortänderung und der Änderung meiner Handynummer lief bestens und ohne Wartezeiten ab. Die Mitarbeiter waren freundlich und gaben für mich zufriedenstellende Auskünfte. In diesem Zusammenhang ist zu erwähnen, dass mir einige Monate nach Kontoeröffnung ein persönlicher Ansprechpartner und Berater zugeteilt wurde, mit dessen Kompetenz und Freundlichkeit ich bisher ebenfalls sehr zufrieden war.
Das Onlinebanking entspricht dem gängigen Standard und ist recht übersichtlich. Auf der Startseite sind sämtliche Finanzprodukte überschaubar angeordnet. Die Links zu den einzelnen Produkten führen wiederum zu übersichtlichen Detail-Informationen in knapper, zweckmäßiger und klarer Darstellung ohne unnötiges Beiwerk, was ich als völlig ausreichend empfinde. Verbesserungsvorschläge habe ich aktuell daher keine. Überweisungen werden erfahrungsgemäß am nächsten Tag gutgeschrieben.
Nach Ablauf des Zinsgarantie (nach 6 Monaten) und einer Zinssenkung auf 1,75 % gewährte die Bank ihren Bestandskunden im Rahmen einer Treueaktion einen Sonderzins von 2 % für weitere 6 Monate. Danach fiel er aber leider auch auf magere 1,2 % und liegt aktuell bei nur noch 1 %. Bisher habe ich allerdings nur gute Erfahrungen mit dieser Bank gemacht und würde sie daher auch bedenkenlos weiterempfehlen!