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Dieser Erfahrungsbericht zu WeltSparen wurde uns am 11.05.2018 vom Nutzer Mario DOM übermittelt. Er spiegelt seine/ihre Meinung und Erfahrung wider und nicht zwangsläufig die der Redaktion.
Im November 2017 meldete ich mich problemlos online bei WeltSparen an. Hierfür druckte ich die Unterlagen aus und machte bei der Post die Legitimierung. Ca. 4 bis 5 Tage später waren die Unterlagen zurück und der Onlinezugang freigeschaltet.
Am 25.11.2017 habe ich dann eine einjährige Festgeld-Anlage bei der BESV in Frankreich über WeltSparen eröffnet. Hierfür habe ich die Dokumentation der Festgeldanlage beantwortet und ausgefüllt. Den Betrag habe ich von meinem privaten Girokonto auf das WeltSparen-Konto überwiesen. Kurz darauf war das französische Konto eingerichtet und der Anlagestart begann am 05.12.2017. Alles war einfach und verständlich für mich.
Zum Thema „Reduktion ausländischer Quellensteuer“ hatte ich mich im Vorfeld informiert, bisher aber noch keine Dokumente angefordert. Im Login-Bereich kann ich mir diese meines Wissens auch besorgen. Zudem bekam ich steuerliche Hinweise nach der Kontoaktivierung. Daher fühlte mich bisher gut informiert.
Den Login-Bereich finde ich übersichtlich aufgebaut, intuitiv bedienbar, verständlich und einfach. Die Anlagedauer ist hier bspw. auf den Tag genau ersichtlich. Nachdem ich jedoch die Anlage getätigt habe, habe ich den Account kaum genutzt, weshalb ich nicht mehr dazu sagen kann. Ab und an schaue ich noch in das Postfach. Positiv finde ich das Balkendiagramm und die dargebotenen Detail-Informationen. Für mich persönlich reicht das völlig aus.
Ich habe auch schon Neukunden geworben, was ohne größere Probleme verlief. Dies funktionierte über einen Link. Meine Anmeldung und die des Geworbenen fanden fast gleichzeitig statt. Die Auszahlung der Prämie erfolgte bei mir zeitnah, die des Geworbenen verzögerte sich leider um einige Wochen. Dies war für mich ein Rätsel, da wir alle Bedingungen fristgerecht eingehalten hatten. Anscheinend gab es seitens WeltSparen technische Probleme.
Ich musste leider mehrfach per E-Mail nach der Prämienzahlung fragen, da ich von der Kundenbetreuung meist erst spät (nach ca. 3 bis 5 Tagen) Reaktionen erhielt. Die Mitarbeiter waren jedoch höflich operativ und die Angelegenheit wurde letztendlich zufriedenstellend gelöst.